When/How do I pay?

We do not take payment until the time of service. If you are home when our crew installs your palm(s) you can give the crew leader cash/check or mail a check to our P.O. Box (the address will be on the invoice) if you missed them. You may also call into our office with a credit card or use 1 of our 2 online payment options: ACH payments directly through QuickBooks after we email your invoice or via Venmo (https://www.venmo.com/u/palmtreesltd).

There is a 3.5% service fee for ALL card transactions.

Why do some palm trees come with no foliage? 

Palmettos have no root survivability, therefore by removing the foliage you lessen the stress on the plant during transplanting. Other palms such as the pindo palm, have some root survivability, therefore they are able to support the foliage during transplanting.

When will my candlestick-cut a.k.a hurricane-cut Sabal Palmetto re-foliate?

As mentioned in the Warranty answer, there is no guarantee or warranty that a candlestick/hurricane cut Sabal palmetto will push a specific amount of foliage by a certain time after installation (re-foliation). But in general, it can take anywhere from 1 to 3 summers to have substantial frond-growth.

Like all living things, there can be great variation in the growth-rates of Sabal palmetto’s foliation. Even very similar palms planted right next to each other could grow fronds at very different rates.

For those reasons mentioned above, slow frond growth also does not mean the tree is dead or dying. For more info, see the FAQ, “How can I tell if my tree is dead?”, below.

How can I tell if my tree is dead? 

If the center bud is brown and easily removed, the plant will more than likely die. If the bud is still green it has a chance of reviving itself. If it is a tree we installed, give us a call and we can come out and check it.

How much water should I put on this tree and for how long? 

Water and fertilization schedules are determined on site because soil type and property elevation affect these recommendations. Written care instructions are included with all installs.

When is the best time of year to plant palms?

Palm trees like to be transplanted when they are actively growing. Spring and summer are best but some varieties can be planted all year.

How do you fertilize palms? 

Use a special fertilizer made only for palms because they have nutrient requirements other plants don't have: Magnesium, manganese, iron, and sulfur are needed in higher concentrations than what is found in most fertilizers.

How often do you need to fertilize palms? 

You should fertilize palms three times a year; in mid March (St. Patrick's Day), early July (Independence Day), and early September (Labor Day). Use half the recommended amount for the Labor Day fertilization.

What are "Palm Tree Spikes" or "Fertilizer Spikes"?

As an easier way to fertilize your trees, we recommend what are called Palm Tree Spikes, containing the nutrients mentioned above. They are small stakes of compressed fertilizer. You can get these from us or from other local lawn suppliers. Most mass merchandisers in Charleston do not carry these. Driving these into the ground about a foot from the trunk of your tree is an easy way to fertilize.

How much sun or shade does a palm need? 

This depends on the variety, some take full sun, others take full shade and some are anywhere in between. See the Catalog for more specific information.

How far north will palm trees survive?  

Certain varieties of palms will survive in single digit temperatures with light snow, other varieties must have at least 40 degrees to survive.

Why are palmettos one price regardless of size, whereas other palms are priced according to size? 

Palmettos come from natural stands and all other palms are nursery grown.

I have a real small yard with no access for equipment, can I still get a palm? 

 To date, we have not found a yard in which we could not plant! Some palms are smaller or more slender and can be placed on a tree dolly and planted, though this might limit the size depending on the yard's access. We perform site visits before installing (free of charge) to confirm size and variety of palm.

How much do palm trees weigh? 

This varies according to the type of palm. Palmettos average 100 lbs per trunk foot, Pindos average 500 lbs per trunk foot, Canary Island Dates average 1000 lbs per trunk foot. See the Catalog for more specific information.

My sago did not push foliage this year, instead it is pushing a large cone shaped object, what is that? 

That is the flower emerging. The male flower will release it's pollen similar to the way a pine cone does. The female sago grows a mound in the center which opens up to capture the pollen, thus geminating the seeds. After the flowering process is complete, you may not get new fronds until the next growth cycle.