Do you offer A warranty?
As of November 1, 2026, warranties are only offered to commercial customers. Click here to read our wholesale warranty policy.
What Are Your retail pricing and installation policies?
Our Retail Sales & Installation Guide covers palm pricing, installation options, additional services, and important purchasing policies. Please click here to view the full guide.
When/How do I pay?
We require upfront payment in full for our retail customers. Once received, we will put you on our schedule, which is generally 2-3 weeks out. You may drop off cash, mail a check, call our office with a credit card or use one of our two online payment options: ACH payments directly through QuickBooks after we email your invoice or via Venmo. There is a 3.5% service fee for ALL card transactions.
Why do some palm trees come with no foliage?
All palmettos are harvested from wild stands and therefore their roots need to be cut out of the ground. Palmettos have no root survivability, therefore the foliage is removed to lessen the demand on the now non-existent root system. This helps to alleviate stress during transplanting.
When will my candlestick-cut a.k.a hurricane-cut Sabal Palmetto re-foliate?
As mentioned in the Warranty answer, there is no guarantee or warranty that a candlestick/hurricane cut Sabal palmetto will push a specific amount of foliage by a certain time after installation (re-foliation). But in general, it can take anywhere from 1 to 3 summers to have substantial frond-growth.
Like all living things, there can be great variation in the growth-rates of Sabal palmetto’s foliation. Even very similar palms planted right next to each other could grow fronds at very different rates.
For those reasons mentioned above, slow frond growth also does not mean the tree is dead or dying. For more info, see the FAQ, “How can I tell if my tree is dead?”, below.
How can I tell if my tree is dead?
If the center bud is completely brown and not holding itself up, the plant is most likely dead. If the bud is still green, it has a chance of reviving itself. Also, some soft spots on the trunk are normal, but if the trunk is completely hollow, then that is an indication of root system failure and there is a low probability of revival. We are happy to check on your palms and assist in any way that we can.
How much water should I use and for how long?
Water and fertilization schedules are determined on site because soil type and property elevation affect these recommendations. Written care instructions based on soil type and season are included with all installs. Visit our Care Instructions page to learn more.
When is the best time of year to plant palms?
Palmettos and most palm varieties that we carry can be planted year round. There is a dormancy period in the winter, but that has to do with growth rate as palms only grow during sustained warmer temperatures. Please inquire within regarding certain varieties that can only be planted from spring to early fall.
How do you fertilize palms?
Use a palm-specific fertilizer, because they have nutrient requirements other plants don't have and in different degrees. Visit our Care Instructions page for more information.
How often do you need to fertilize palms?
You should fertilize palms three times a year; mid March (St. Patrick's Day), early July (Independence Day), and early September (Labor Day). Use half the recommended amount for the Labor Day fertilization.
What are "Palm Tree Spikes" or "Fertilizer Spikes"?
Palm Tree Spikes are compressed fertilizer stakes that deliver concentrated nutrients directly to your palms. Available at our farm and select local garden centers we supply to, they are driven into the ground around the perimeter of the new roots—close to the trunk for candlesticks and approximately one foot away for refoliated palms. We recommend an average of six spikes per tree per application, with more for larger trees.
How much sun / shade does a palm need?
This depends on the variety, some take full sun, others take full shade and some are anywhere in between. See the Catalog for more information.
How far north will palm trees survive?
Certain varieties of palms will survive in single digit temperatures with light snow. Other varieties must have at least 40 degrees to survive.
Why are palmettos one price, whereas other palms are priced according to size?
Palmettos come from natural stands and all other palms are nursery grown.
I have a small yard with no access for equipment, can I still get a palm?
To date, we have not found a yard in which we could not plant! Some palms are smaller or more slender and can be placed on a tree dolly and planted, though this might limit the size depending on the yard's access. We perform site visits before installing (free of charge) to confirm size and variety of palm.
How much do palm trees weigh?
This varies according to the type of palm. Palmettos average 125 lbs per trunk foot, Pindos average 400 lbs per trunk foot, Canary Island Dates average 1000 lbs per trunk foot. See the Catalog for more information.
My sago did not push foliage this year, instead it is pushing a large cone shaped object, what is that?
That is the flower emerging. The male flower will release its pollen similar to the way a pine cone does. The female sago grows a mound in the center which opens up to capture the pollen, thus germinating the seeds. After the flowering process is complete, you may not get new fronds until the next growth cycle.